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Privacy Policy
Who are we?
This website www.englishfoods.com (the “Website”) is owned and operated by English Foods, a family run independent retailer business having office at 230 High Street North, Manor Park, London E12 6SB (called in this notice “English Foods”, “we”, “our” or “us”).
Purpose of this notice
This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information.
It also tells you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the “Your Rights” section below.
What personal data do we collect?
1. Site traffic data and information about your computer
How do we use this data?
When you browse our Website, we use cookies to collect: Information about your use of our Website – we collect standard internet log information and details of visitor behaviour patterns.
For more information about how we use cookies on our Website, see our Cookies Policy
How long do we keep this information for?
We will only keep information about your visit to our Website for as long as is necessary for the purposes we’ve mentioned. Typically we delete browsing data every 18 months.
Who do we share this information with?
We share information about visitors to our Website with service providers who help us administer and manage the Website. We also share information about your use of our Website with advertising networks, although you cannot be personally identified from this information.
Where do we transfer this information to?
Information we collect about your use of our Website is held by our service provider(s) on secure servers located outside the UK.<
We protect your privacy by using service providers located within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and we protect your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us at customerservices@englishfoods.com
2. Information you send us How do we use this data?
You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
How long do we keep this information for?
We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 6 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.
Who do we share this information with?
We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.
Otherwise we will not share your information with any third party unless:we have your permission
we are required to do so by law;
this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).Where do we transfer this information to?Information you send us via our Website is held by our service provider(s) on secure servers located outside the UK. We protect your privacy by using service providers within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and we protect your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us at customerservices@englishfoods.com
3. Information about your on-line transactions How do we use this data?
If you use our Website to place an order with us, we will ask you to supply us with the information we need in order to process your order. We collect this information because it is necessary for the performance of our contract with you.
If you have consented to marketing or advertising cookies using our website Cookies Tool, we also use the information about your on-line transaction to recommend additional or other products to you while you are browsing our website.
How long do we keep this information for?
We keep information regarding your on-line transactions for 6 years.
Who do we share this information with?
We share information about your on-line transactions with our suppliers and service providers where this is necessary to manage on-line payments, or to fulfil and deliver on-line orders. We also use suppliers to assist us in recommending other products.
Otherwise we will not share your information with any third party unless:
Information we hold about your on-line transactions is held by our service provider(s) on secure servers located outside the UK. We protect your privacy by using service providers abased within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and / or we protection your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us customerservices@englishfoods.com
4. Information you give us when you sign up for our newsletter, complete a survey, or create an online account
How do we use this data?
You do not have to supply us directly with your personal data when you use our Website. However, some communications, services and facilities can only be provided if you supply us with relevant details. For example, if you sign up for our newsletter, complete a survey or create an account you will be asked to provide us with your contact details. If we ask you to supply us with information that is not strictly necessary in order for us to provide you with the communication, service or facility you are interested in, we will make this clear. This might be because it’s useful to us in helping us learn more about our customers or enhance our products and services.
If you do sign up for our newsletter, complete a survey, or set up an online account we will use the personal data you provide :
We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
How long do we keep this information for?
Information we hold for the purpose of managing your online account or profile is held by us for as long as your account or profile continues to be active. Information we hold for market research purposes is not usually held in a form that will identify you for longer than 6 months.
Information we hold for direct marketing purposes so that we can send you newsletters and other promotional material is held by us for as long as you continue to be interested in receiving our marketing communications. However you can tell us to stop using your details for marketing purposes at any time by using the unsubscribe link in our emails or contacting us a customerservices@englishfoods.com
Who do we share this information with?
We share this data where necessary with our suppliers, service providers and professional advisers.
Otherwise we will not share your information with any third party unless:
Information we collect when you sign up for our newsletter, complete a survey, or set up an online account or profile is held by our service provider(s) on secure servers located outside the UK. We protect your privacy by using service providers based within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and we protect your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us at: customerservices@englishfoods.com
5. Direct Marketing
How do we use this data?
We will use contact details you give us to deliver promotional information that you request or that we feel may interest you. We will also use this information to gain insights into the needs and interests of our customer base and to evaluate the effectiveness of our marketing activities.
We will only contact you for marketing purposes by email if you have consented to this.
When we use your data for our direct marketing purposes we do so for our legitimate interests in promoting our business and the goods we offer.
How long do we keep this information for?
We keep information for direct marketing purposes for as long as you continue to be interested in receiving our marketing communications. We use tracking technology to help us monitor the effectiveness of our e-marketing and delete contacts from our e-marketing database after 2 years of recipient inactivity.
You can tell us to stop using your details for marketing purposes by contacting us customerservices@englishfoods.com and can opt out of email marketing at any time by using our unsubscribe feature.
Who do we share this information with?
Where necessary we share this data with our suppliers and service providers.
Otherwise we will not share your information with any third party unless:
Information we hold for direct marketing purposes is held by our service provider(s) on secure servers located outside the UK. We protect your privacy by using service providers based within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and we protect your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us at customerservices@englishfoods.com
Your Rights
You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.
If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.
In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.
There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.
If you wish to exercise any of these rights you should contact us at customerservices@englishfoods.com
Contacting us and your rights of complaint
Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to the eCommerce Manager at customerservices@englishfoods.com.
If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at ttps://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
This privacy notice was last updated on 28th August 2021.
Cookie policy (got to be amended accordingly)
Cookies are small text files which are downloaded to a user’s computer or mobile device when a browser is used to visit a website. Some cookies (known as sessional cookies) are created temporarily and are deleted when a user leaves a particular website. Other cookies (known as persistent cookies) allow the user’s device to be recognised by the originating website on subsequent visits to that website. Cookies are used to perform many different roles. For example, they can be used to enable users to navigate between pages efficiently, remember their preferences, and manage log-ins and can be used to generally improve the user experience. They can also help to ensure that adverts displayed online are more relevant to users and their interests. As cookies themselves include very little information they cannot be used by themselves to identify users by name and cannot usually be used to reveal personal data. How we use cookies You can find more information about the types of cookies we use and the purposes for which we use them here
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
This website www.englishfoods.com (the “Website”) is owned and operated by English Foods, a family run independent retailer business having office at 230 High Street North, Manor Park, London E12 6SB (called in this notice “English Foods”, “we”, “our” or “us”).
Purpose of this notice
This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information.
It also tells you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the “Your Rights” section below.
What personal data do we collect?
1. Site traffic data and information about your computer
How do we use this data?
When you browse our Website, we use cookies to collect: Information about your use of our Website – we collect standard internet log information and details of visitor behaviour patterns.
- We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally.
- We use a third parties, Google Analytics, HotJar and Nosto to collect this information but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google or any other third parties to make, any attempt to find out the identities of those visiting our website; Information about your computer; this includes your IP address, device type, operating system, browser type, events, viewed products, cart content, liked products, disliked products, external campaign attributions, clicked recommendations and country code.
- We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.
- We use information collected by Nosto to present you with tailored content, including information about products and promotions that, based on your browsing history, we think will be of interest to you.
- We also use this information to customise the Website according to your interests and to ensure the Website’s content is presented as effectively as possible for you and to enable you to participate in interactive features of the Website, when you choose to do so.
- We do not use this information in any way that would identify you personally. Information about your preferences for online advertising purposes – where you have consented to marketing or advertising cookies or similar technologies using our cookies tool, we use this information to record your preferences and to personalise our advertisements to you directly and through our advertising partners, including AWIN [affiliate marketing networks], Facebook, Instagram [the social media platforms that we use] as well as Nosto and Klaviyo [our Ad Partners].
- The personalisation of ads may be based on information we have collected as set out in this section, [that you agree to provide to us (under our Direct Marketing section below)] or based on other information attributed to you by our Ad Partners – such as your interests, age, gender or similar demographics inferred from your internet browsing.
- We refer to this information as ‘Event Data’. Where we use Facebook or Instagram marketing, this type of personal data is jointly controlled by us and our Ad Partner (Facebook Ireland Limited) as we use this information jointly to provide you with tailored advertising. For the purposes of exercising your data subject rights in relation to Event Data, our Ad Partner will be your primary contact. For contact details and further information about how our Ad Partners use your data, please see [insert link to Facebook Terms] and ensure you are happy with how your information is used by those sites. If you are a logged-in user you can adjust your privacy controls with the Ad Partner directly.
For more information about how we use cookies on our Website, see our Cookies Policy
How long do we keep this information for?
We will only keep information about your visit to our Website for as long as is necessary for the purposes we’ve mentioned. Typically we delete browsing data every 18 months.
Who do we share this information with?
We share information about visitors to our Website with service providers who help us administer and manage the Website. We also share information about your use of our Website with advertising networks, although you cannot be personally identified from this information.
Where do we transfer this information to?
Information we collect about your use of our Website is held by our service provider(s) on secure servers located outside the UK.<
We protect your privacy by using service providers located within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and we protect your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us at customerservices@englishfoods.com
2. Information you send us How do we use this data?
You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
How long do we keep this information for?
We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 6 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.
Who do we share this information with?
We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.
Otherwise we will not share your information with any third party unless:
3. Information about your on-line transactions How do we use this data?
If you use our Website to place an order with us, we will ask you to supply us with the information we need in order to process your order. We collect this information because it is necessary for the performance of our contract with you.
If you have consented to marketing or advertising cookies using our website Cookies Tool, we also use the information about your on-line transaction to recommend additional or other products to you while you are browsing our website.
How long do we keep this information for?
We keep information regarding your on-line transactions for 6 years.
Who do we share this information with?
We share information about your on-line transactions with our suppliers and service providers where this is necessary to manage on-line payments, or to fulfil and deliver on-line orders. We also use suppliers to assist us in recommending other products.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law;
- this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
- this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Information we hold about your on-line transactions is held by our service provider(s) on secure servers located outside the UK. We protect your privacy by using service providers abased within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and / or we protection your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us customerservices@englishfoods.com
4. Information you give us when you sign up for our newsletter, complete a survey, or create an online account
How do we use this data?
You do not have to supply us directly with your personal data when you use our Website. However, some communications, services and facilities can only be provided if you supply us with relevant details. For example, if you sign up for our newsletter, complete a survey or create an account you will be asked to provide us with your contact details. If we ask you to supply us with information that is not strictly necessary in order for us to provide you with the communication, service or facility you are interested in, we will make this clear. This might be because it’s useful to us in helping us learn more about our customers or enhance our products and services.
If you do sign up for our newsletter, complete a survey, or set up an online account we will use the personal data you provide :
- to provide you with newsletters and other promotional information that you request from us;
- to provide you with specific information about our products and services where you request this;
- to manage your online account;
- to improve our understanding of the needs and interests of our customers and contacts; and
- to notify you about changes to our service.
We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
How long do we keep this information for?
Information we hold for the purpose of managing your online account or profile is held by us for as long as your account or profile continues to be active. Information we hold for market research purposes is not usually held in a form that will identify you for longer than 6 months.
Information we hold for direct marketing purposes so that we can send you newsletters and other promotional material is held by us for as long as you continue to be interested in receiving our marketing communications. However you can tell us to stop using your details for marketing purposes at any time by using the unsubscribe link in our emails or contacting us a customerservices@englishfoods.com
Who do we share this information with?
We share this data where necessary with our suppliers, service providers and professional advisers.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law;
- this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
- this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Information we collect when you sign up for our newsletter, complete a survey, or set up an online account or profile is held by our service provider(s) on secure servers located outside the UK. We protect your privacy by using service providers based within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and we protect your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us at: customerservices@englishfoods.com
5. Direct Marketing
How do we use this data?
We will use contact details you give us to deliver promotional information that you request or that we feel may interest you. We will also use this information to gain insights into the needs and interests of our customer base and to evaluate the effectiveness of our marketing activities.
We will only contact you for marketing purposes by email if you have consented to this.
When we use your data for our direct marketing purposes we do so for our legitimate interests in promoting our business and the goods we offer.
How long do we keep this information for?
We keep information for direct marketing purposes for as long as you continue to be interested in receiving our marketing communications. We use tracking technology to help us monitor the effectiveness of our e-marketing and delete contacts from our e-marketing database after 2 years of recipient inactivity.
You can tell us to stop using your details for marketing purposes by contacting us customerservices@englishfoods.com and can opt out of email marketing at any time by using our unsubscribe feature.
Who do we share this information with?
Where necessary we share this data with our suppliers and service providers.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law;
- this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
- this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Information we hold for direct marketing purposes is held by our service provider(s) on secure servers located outside the UK. We protect your privacy by using service providers based within the European Economic Area (EEA) whose data protection laws are deemed to provide adequate protection and we protect your privacy by entering into approved contractual clauses with service providers operating outside the UK.
If you require further information about these safeguards, please contact us at customerservices@englishfoods.com
Your Rights
You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.
If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.
In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.
There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.
If you wish to exercise any of these rights you should contact us at customerservices@englishfoods.com
Contacting us and your rights of complaint
Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to the eCommerce Manager at customerservices@englishfoods.com.
If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at ttps://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
This privacy notice was last updated on 28th August 2021.
Cookie policy (got to be amended accordingly)
Cookies are small text files which are downloaded to a user’s computer or mobile device when a browser is used to visit a website. Some cookies (known as sessional cookies) are created temporarily and are deleted when a user leaves a particular website. Other cookies (known as persistent cookies) allow the user’s device to be recognised by the originating website on subsequent visits to that website. Cookies are used to perform many different roles. For example, they can be used to enable users to navigate between pages efficiently, remember their preferences, and manage log-ins and can be used to generally improve the user experience. They can also help to ensure that adverts displayed online are more relevant to users and their interests. As cookies themselves include very little information they cannot be used by themselves to identify users by name and cannot usually be used to reveal personal data. How we use cookies You can find more information about the types of cookies we use and the purposes for which we use them here
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.