Shipping Policy
Delivery is only available to UK mainland
- For deliveries, please allow 7 working days* from date of dispatchto receive your order. We’d ask that you only contact us if you have not received your order after 7 working days.
- We use Amazon (FBA) for order fulfilment and deliveries.
- Our aim is to get prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system.
- We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
- If you do not receive your order within 10 working days from the date of despatch, please contact our Customer Services on 020 7206 2515 or email us at customerservices@englishfoods.com. We would request that you contact as soon as possible and within 15 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
- We will replace lost or damaged orders free of charge.
- If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
- We are not currently able to ship orders to PO Box addresses.