Term Of Use
This page (together with the documents it refers to) outlines the terms and conditions on which we grant you access to and use of our website www.englishfoods.com and the terms and conditions under which we supply any of the products (Products) listed on www.englishfoods.com to you. Please read these terms and conditions carefully before continuing to use Our Site or ordering any Products from Our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights.
1.Information about us
www.englishfoods.com (“Our Site”) is operated by A family run independent retail business English Foods (“we,” “us” or “English Foods”). We have our office at 230 High Street North, Manor Park, London, E12 6SB.
www.englishfoods.com (“Our Site”) is operated by A family run independent retail business English Foods (“we,” “us” or “English Foods”). We have our office at 230 High Street North, Manor Park, London, E12 6SB.
2.Use of our site
2.1 By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.
2.2 We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by English Foods. Your continued use of Our Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
2.3 You agree to use Our Site only for lawful purposes in accordance with these terms and conditions, and in a way that does not infringe the rights of, or restrict or inhibit anyone else’s use and enjoyment of, Our Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Our Site.
2.4 Our Site content, including the information, names, images, pictures, logos and icons regarding its products and services (or to third party products and services), is provided “AS IS” and on an “AS AVAILABLE” basis. Product images shown on Our Site are for reference purposes only and may not reflect the true size. shape or colour of the product. To the extent permitted by law and without prejudice to section 10, we exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or any content on it. We do not warrant those functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs.
2.5 Links on Our Site may lead to other websites. English Foods accepts no responsibility for the content, accuracy or function of such websites nor does English Foods endorse the contents of such sites.
2.1 By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.
2.2 We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by English Foods. Your continued use of Our Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
2.3 You agree to use Our Site only for lawful purposes in accordance with these terms and conditions, and in a way that does not infringe the rights of, or restrict or inhibit anyone else’s use and enjoyment of, Our Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Our Site.
2.4 Our Site content, including the information, names, images, pictures, logos and icons regarding its products and services (or to third party products and services), is provided “AS IS” and on an “AS AVAILABLE” basis. Product images shown on Our Site are for reference purposes only and may not reflect the true size. shape or colour of the product. To the extent permitted by law and without prejudice to section 10, we exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or any content on it. We do not warrant those functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs.
2.5 Links on Our Site may lead to other websites. English Foods accepts no responsibility for the content, accuracy or function of such websites nor does English Foods endorse the contents of such sites.
3.How the contract is formed between you and us
3.1 Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been accepted (Order Confirmation). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.
3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.
3.1 Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been accepted (Order Confirmation). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.
3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.
4.Cancellation
4.1 You may cancel your order within 14 days of the date on which the Products are delivered to you for any reason. Please be aware that we are unable to cancel, refund or exchange the products listed below unless they are faulty or not as described (please see sections 5.5 and 5.6 for further information about returning faulty goods).
(a) informing us by either:
4.1 You may cancel your order within 14 days of the date on which the Products are delivered to you for any reason. Please be aware that we are unable to cancel, refund or exchange the products listed below unless they are faulty or not as described (please see sections 5.5 and 5.6 for further information about returning faulty goods).
(a) informing us by either:
- emailing your cancellation to us at customerservices@englishfoods.com
- calling us on 020 7206 2515 between the hours of 10 am to 3 pm Monday to Friday (except for Public Bank Holidays);
- Products should be returned to English Foods, 230 High Street North, Manor Park, London E12 6SB without undue delay and in any case, not later than 14 days from the day on which you cancel. Please note that we will not reimburse your postage costs for returning Products. You will be responsible for the cost of returning the item(s) to us and risk remains with you until we receive the Product(s). These provisions do not affect any statutory rights that you may have.
- Perishable goods such as confectionery, chocolate, biscuits, cakes, crackers, marmalades and preserves.
- Sale items reduced due to a short best before date (this will be indicated on the product listing).
5.Effect of cancellation and refund policy
5.1 If you cancel your order in accordance with these terms and conditions, we will reimburse to you all payments we have received from you in respect of the returned Products including any applicable costs of delivery to you except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.2 We may make a deduction from the reimbursement for any loss in value of any Products supplied, if the loss is the result of unnecessary handling. Unnecessary handling is any handling over and above what is necessary to establish the nature, characteristics and functionality of the products (i.e what you would do in a shop to inspect the products prior to purchase). For the avoidance of doubt, we will not refund Product(s) which have been opened or tampered with or which have been consumed in whole or in part (unless the Products are defective and such defect was only apparent on opening of the Product). It is your responsibility to ensure Products are returned in suitable packaging, we will make a deduction from the reimbursement of any items returned damaged if they are not suitably packaged.
5.3 Please note that we may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent the Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.
5.4 We may have to cancel an order before the Products are delivered, due to an event outside our control or the unavailability of stock. We will promptly contact you if this happens. If we have to cancel an order and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you.
Return of faulty products
5.5 We are under a legal obligation to supply products that conform to the Contract. Therefore, if the Products delivered are not of satisfactory quality or do not conform to the description provided or any of these terms upon delivery, you may cancel the Contract and obtain a full refund (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) by returning the faulty Products to us at English Foods, 230 High Street North, Manor Park, London E12 6SB within 15 days from the date of purchase. On notifying English Foods of your faulty Products, please provide proof of purchase (providing your order number will be satisfactory).
5.6 Please note that we may withhold reimbursement until we have received the faulty Products back or you have supplied evidence of having sent the faulty Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.
5.1 If you cancel your order in accordance with these terms and conditions, we will reimburse to you all payments we have received from you in respect of the returned Products including any applicable costs of delivery to you except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.2 We may make a deduction from the reimbursement for any loss in value of any Products supplied, if the loss is the result of unnecessary handling. Unnecessary handling is any handling over and above what is necessary to establish the nature, characteristics and functionality of the products (i.e what you would do in a shop to inspect the products prior to purchase). For the avoidance of doubt, we will not refund Product(s) which have been opened or tampered with or which have been consumed in whole or in part (unless the Products are defective and such defect was only apparent on opening of the Product). It is your responsibility to ensure Products are returned in suitable packaging, we will make a deduction from the reimbursement of any items returned damaged if they are not suitably packaged.
5.3 Please note that we may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent the Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.
5.4 We may have to cancel an order before the Products are delivered, due to an event outside our control or the unavailability of stock. We will promptly contact you if this happens. If we have to cancel an order and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you.
Return of faulty products
5.5 We are under a legal obligation to supply products that conform to the Contract. Therefore, if the Products delivered are not of satisfactory quality or do not conform to the description provided or any of these terms upon delivery, you may cancel the Contract and obtain a full refund (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) by returning the faulty Products to us at English Foods, 230 High Street North, Manor Park, London E12 6SB within 15 days from the date of purchase. On notifying English Foods of your faulty Products, please provide proof of purchase (providing your order number will be satisfactory).
5.6 Please note that we may withhold reimbursement until we have received the faulty Products back or you have supplied evidence of having sent the faulty Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.
6.Availability
6.1 The Products shown on Our Site are a fair representation of the actual terms, although minor details may vary.
6.2 All Products offered are subject to availability. We will endeavour to identify any “out of stock” products on Our Site – occasionally.
6.1 The Products shown on Our Site are a fair representation of the actual terms, although minor details may vary.
6.2 All Products offered are subject to availability. We will endeavour to identify any “out of stock” products on Our Site – occasionally.
7.Deliveries
See the separate Shipping Policy, in the page footer.
See the separate Shipping Policy, in the page footer.
8.Risk and title
8.1 The Products will be at your risk from the time of signed delivery.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8.1 The Products will be at your risk from the time of signed delivery.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
9.Price and payment
9.1 The price of any Products will be as quoted on Our Site when you place your order, except in cases of obvious error.
9.2 These prices exclude delivery costs, which will be added to the total amount due.
9.3 Prices may change from time to time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on Our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on Our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.
9.5 Payment for all Products must be by Paypal or the following credit or debit cards, Visa, Visa Delta, Visa Electron, MasterCard, Switch, Solo and American Express. Payment will be taken at the time of ordering.
9.6 You undertake that the details you provide to us for the propose of ordering or purchasing Products are correct, that the credit or debit card you are using is your own and that there is sufficient funds to cover the cost of the Products or services ordered.
9.1 The price of any Products will be as quoted on Our Site when you place your order, except in cases of obvious error.
9.2 These prices exclude delivery costs, which will be added to the total amount due.
9.3 Prices may change from time to time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on Our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on Our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.
9.5 Payment for all Products must be by Paypal or the following credit or debit cards, Visa, Visa Delta, Visa Electron, MasterCard, Switch, Solo and American Express. Payment will be taken at the time of ordering.
9.6 You undertake that the details you provide to us for the propose of ordering or purchasing Products are correct, that the credit or debit card you are using is your own and that there is sufficient funds to cover the cost of the Products or services ordered.
10.Our warranty for the products and your use of our site
10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Products. We warrant that the Products are: as described on Our Site; of satisfactory quality; and fit for any purpose held out by us.
10.2 Subject to section 10.1, under no circumstances will English Foods be liable whether in contract, tort, breach of statutory duty, or otherwise, for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):
10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Products. We warrant that the Products are: as described on Our Site; of satisfactory quality; and fit for any purpose held out by us.
10.2 Subject to section 10.1, under no circumstances will English Foods be liable whether in contract, tort, breach of statutory duty, or otherwise, for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):
- loss or corruption of data;
- loss of profits, sales, business or revenue;
- loss of business opportunity;
- loss of goodwill or injury to reputation;
- losses suffered by third parties; or
- any indirect, consequential, special or exemplary loss or damages arising from the use of Our Site regardless of the form of action.
11.Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
12.Complaints
If you have any complaint about our service or Products, we would very much like to hear from you. Please e-mail us at customerservices@englishfoods.com or call us on 020 7206 2515 from 10 am to 3 pm Monday to Friday (except for Public Bank Holidays). If you prefer you can use the EU online dispute resolution platform: http://ec.europa.eu/consumers/odr/index_en.htm
If you have any complaint about our service or Products, we would very much like to hear from you. Please e-mail us at customerservices@englishfoods.com or call us on 020 7206 2515 from 10 am to 3 pm Monday to Friday (except for Public Bank Holidays). If you prefer you can use the EU online dispute resolution platform: http://ec.europa.eu/consumers/odr/index_en.htm
13.Online security
13.1 We use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page you are using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a yellow padlock appear either next to your browser address window or at the bottom of your browser window. The checkout screens you see on our website simply act as a window (or “frame”) in which payment service provider’s system operates. All of your sensitive data is secured using the industry standard encryption technology known as Secure Socket Layer (SSL). This technology essentially scrambles your data when you transmit it to us to keep your order information secure.
13.2 If you have any specific questions – contact us directly by e-mail at customerservices@englishfoods.com or call us on 020 7206 2515 10 am to 3 pm Monday to Friday (excluding public bank holidays).
13.1 We use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page you are using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a yellow padlock appear either next to your browser address window or at the bottom of your browser window. The checkout screens you see on our website simply act as a window (or “frame”) in which payment service provider’s system operates. All of your sensitive data is secured using the industry standard encryption technology known as Secure Socket Layer (SSL). This technology essentially scrambles your data when you transmit it to us to keep your order information secure.
13.2 If you have any specific questions – contact us directly by e-mail at customerservices@englishfoods.com or call us on 020 7206 2515 10 am to 3 pm Monday to Friday (excluding public bank holidays).
14.Our right to vary these terms and conditions
14.1 We have the right to revise and amend these terms and conditions from time to time.
14.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
14.1 We have the right to revise and amend these terms and conditions from time to time.
14.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
15.Law and jurisdiction
Contracts for the purchase of Products through Our Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contracts for the purchase of Products through Our Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16.General
16.1 If there is any conflict between these terms and specific terms appearing elsewhere on Our Site then the latter shall prevail.
16.2 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
16.1 If there is any conflict between these terms and specific terms appearing elsewhere on Our Site then the latter shall prevail.
16.2 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
17.Product Photography
Product images shown on the website are for reference purposes only and may not reflect the true size. shape or colour of the product.
Product images shown on the website are for reference purposes only and may not reflect the true size. shape or colour of the product.
Promotion terms and conditions
Promotion/discount codes cannot be used against sale products or in conjunction with any other promotion or cashback sites. We reserve the right to withdraw promotion/discount codes at any time without prior notice. We also reserve the right to cancel orders following misuse of promotion/discount codes.
Promotion/discount codes cannot be used against sale products or in conjunction with any other promotion or cashback sites. We reserve the right to withdraw promotion/discount codes at any time without prior notice. We also reserve the right to cancel orders following misuse of promotion/discount codes.